Our
Refund Policy
Thank you for shopping with Mini Car Studio. We take pride in offering high-quality, customized products. Due to the personalized nature of our items, we have specific guidelines regarding refunds:
1. Non-Refundable Custom Items: All custom-made items, including personalized license plates, unique colors, and custom patterns, are non-refundable. Once your order has been processed, it cannot be canceled or returned for reasons other than quality issues.
2. Quality Issues: If you receive a product with a defect or quality issue, please contact us within 7 days of receiving your order. We will review your claim and, if approved, provide a full refund or replacement at no additional cost.
3. How to Report an Issue: To report a quality issue, please email us at info@minicarstudio.com with the following details:
– Order number
– Description of the defect or quality issue
– Clear photos of the defect or issue
4. Refund Process: Once your claim is approved, refunds will be processed to the original method of payment within 5-7 business days.
We appreciate your understanding and thank you for choosing Mini Car Studio. If you have any questions about our refund policy, please contact us at info@minicarstudio.com